Terms Of Use

  • Terms & Conditions

    Updated at 2022-04-30

    General Terms

    By accessing and placing an order with redMALL, you confirm that you are in agreement with and bound by the terms of service contained in the Terms and Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and redMALL.

    Under no circumstances shall team be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of use, or the inability to use, the materials on this site, even if team or an authorized representative has been advised of the possibility of such damages. If you use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

    redMALL will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.


    redMALL grants you revocable, non-exclusive, non-transferable, limited license to download, install and use our service strictly in accordance with the terms of this Agreement.

    These terms & Conditions are a contract between you and redMALL (referred to in these Terms & Conditions as “redMALL”, “us”, “we” or “our”), the provider of the redMALL website and the services accessible from the redMALL website (which collectively referred to in these Terms & Conditions as the “redMALL Service”)

    You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Service. In these Terms & Conditions, “you”, “customer” or “member” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block your access to your account without notice.

    Definitions and key terms

    For this Terms & Conditions

    Customer : Any person who has agreed to these terms and conditions and who accesses redMALL Online Store.

    Member : Any Customer who has successfully registered on redMALL Online Store. For the avoidance of doubt, Members are also Customers.

    redMALL : redMALL is the online store owned and operated by redON Digital Sdn Bhd and its affiliates.

    Site : The website of the mall operated by redON Digital Sdn. Bhd.

    Transaction : Any activity undertaken by a Customer through the Site such as online shopping.

    These Rules and Other Rules : These Terms and Conditions and other regulations and guidelines as determined by redMALL including the terms of use of any services and Web sites operated by redON Digital Sdn Bhd as well as important information with respect to the mall.

    Member Data : The information provided by redMALL Members as well as historical data regarding Transactions.

    Use of Service

    A Customer may use the services available on redMALL based on the terms and conditions as determined by redMALL. Customers may be required to register or join as Members to be able to use Services provided by redMALL. All Members acknowledge and agree that from time-to-time redMALL may add important features and affiliate programs and all Members will be subject to their terms and conditions determined by redMALL to be able to participate in such features or programs.

    These Terms & Conditions apply to all Customers and must be observed when they sign up for membership and after they sign up as Members. Customers and Members must agree to these Terms & Conditions before using the Service.

    Amending Registered Information

    If there are changes to the information listed, the Individual concerned must immediately update such information on the Site. redMALL is not responsible for losses incurred due to failure to update registration information. Every Transaction completed before amendments to the registration information will be based on the information previously provided by you.


    You agree not to, and you will not permit others to:

    • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the service or make the platform available to any third party
    • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the service
    • Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of or its affiliates, partners, suppliers or the licensors of the service.


    If you pay for any of our one-time payment plans, you agree to pay all fees or charges to your account for the service in accordance with the fees, charges, and billing terms in effect at the time that each fee or charge is due and payable. Your Payment Provider agreement governs your use of the designated credit card account, and you must refer to that agreement and not these Terms to determine your rights and liabilities with respect to your Payment Provider. By providing us with your credit card number and associated payment information, you agree that we are authorized to verify information immediately , and subsequently invoice your account for all fees and charges due and payable to us hereunder and that no additional notice or consent is required. You agree to immediately notify us of any change in your billing address or the credit card used for payment hereunder. We reserve the right at any time to change its prices and billing methods, either immediately upon posting on our site or by e-mail delivery to you. No contract will exist between you and us for the Service until we accept your order by a confirmatory email or other appropriate means of communications. You are responsible for any third part fees that you may incur when using the Service.

    Site Transactions

    Transactions made by Customers via the Website is a direct transaction between Customers and redMALL. redMALL will not be involved and does not assume any responsibility for such a transaction, including cancellations, unless redMALL is providing such transaction. Any problems arising from a Transaction must be resolved between redMALL and the Customer.


    Customers may be contacted by redMALL regarding redMALL services, a transaction with redMALL, goods and services, website content and descriptions, privacy policies, and other matters with respect to redMALL. redMALL makes no warranties regarding the authenticity, accuracy, novelty, use, reliability, legality or non-violation of the rights of third parties.

    redMALL will not be liable for damage caused by interruptions to the system, delay, suspension, or loss of data due to connection or computer failure, unauthorized access to data, or other damages suffered by Customers in connection with use of services provided by redMALL.

    redMALL does not warrant that the contents of electronic mail from the Site, the redMALL server, or domain groups are free of computer viruses or elements other damaging.

    redMALL will not be responsible for the consequences of information or any suggestions that may be given to Customers by redMALL or Merchants.

    redMALL will not be liable for losses caused by violation of these Terms and Conditions by the Customer

    Return Policy/Refund


    Thanks for shopping with us. We appreciate the fact that your like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

    As with any shopping experience, there are terms and conditions that apply to transactions at our company. We’ll be as brief as our policies will allow. The main thing to remember is that by placing an order or making a purchase from us, you agree to the terms and conditions along with our Privacy Policy.

    If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our products.


    Depending on the mode of payment you’ve selected upon transaction, you will be offered mode of refund based on your payment mode, which will take between 1 to 15 working days depending on our partnering banks. Please consult the table below for details.

     How you initially paid for  your order   How you may receive your refund  Expected time to  transfer funds 
     Credit card, debit card  Credit card/debit card charge reversal (refund)   Up to 15 working days
     Online banking  Bank transfer  5 - 7 working days

    Your suggestions

    Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) provided by you to us with respect to the service shall remain sole and exclusive property of us. We shall be free to use, copy, modify, publish, or redistribute the suggestions for any purpose and in any way without any credit or any compensation to you.

    Changes to these Terms & Conditions

    redMALL may revise any or all of these rules at any time. When a revision or addition is made to these Terms and Conditions, such revisions or additions will become effective once they are displayed in the redMALL Website. Customer agrees to comply with all revised and additional regulations.

    Governing Law and Jurisdiction Courts

    These rules are governed by and interpreted in accordance with the laws of Malaysia. All Customers acknowledge and agree that all disputes arising from or in connection with the Services will be exclusively resolved through the Courts of Malaysia.

    Order Limitations/Limited Quantities

    We reserve the right to reject any product(s) order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

    redMALL may, at its own discretion, limit or cancel quantities purchased per person or per order. redMALL also reserves the right to reject any order you place with us. These restrictions include all and any product(s) orders placed by the same redMALL site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail address provided at the time the order was made.

    redMALL reserves the right to limit or prohibit sales to dealers or re-sellers.

    Delivery Terms

    Self-Pick up

    • This option is only available for AEON CREDIT installment payment option
    • Pick up locations will be available at the stated locations once AEON CREDIT payment option is selected

    Dispatch and Delivery

    • redMALL will dispatch items once payment verification has been confirmed. Dispatch will be between 7-14 working days and period is between 11am to 5pm, Monday to Friday.
    • All goods will be delivered only to Residential Address or Work-Place Address.
    • Delivery times are based on orders placed before 12pm MYT.
    • Delivery fees apply for all delivery items.
    • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events, any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition, or destruction of or damage to property by or under the order of any government or public or local authority.
    • Delivery is only available on weekdays (excluding Malaysia Public Holidays)

    During Delivery of Items

    • Customer are required to present the order ID & Malaysian Identification Card during receiving (If needed by the appointed carrier company).
    • The Carrier may require the customer to sign a document prepared by the Carrier acknowledging receive of the purchased items.
    • The document is required to be signed by the individual who commit the order.
    • The carrier has the right to request to capture a photo of the Malaysian IC.
    • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events, any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition, or destruction of or damage to property by or under the order of any government or public or local authority.
    • Delivery is only available on weekdays (excluding Malaysia Public Holidays)

    During Undelivered or Unclaimed Goods

    • Where the Carrier is unable for any reason to deliver a purchased items to the customer, the Carrier assigned a partnered courier to fulfil the deliverance of the purchased items. The assigned partnered or other shipping option is subject to the shipping time of 3-5 working days.
    • If the items are unable to be delivered upon second attempt, carrier reserves the right to return the item to redMALL. The customer will be required to contact the carrier for any other arrangements.


    • Customers have a right to cancel the Delivery. Kindly contact us via redmall@redon.com.my before the delivery schedule with the order details.

    Loss and Damaged

    • The Carrier shall not be liable in respect of any loss or mis-delivery to a wrongly stated address, wrongly stated identity of or damage if the same has arisen from:
      • Acts of God;
      • Any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition or destruction of or damage to property by or under the order of any government or public or local authority; Seizure or forfeiture under legal process.
      • Riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause.
      • The customer not taking or accepting delivery within a reasonable time after the purchased items has attempted delivery.

    Membership Programme

    Membership is given to all existing redONE Subscribers with valid mobile number and information

    When you join our membership programme, you will or have provided us with your personal data. Such personal data may include your name, identity card number, contact details, data date of birth, gender, marital status, nationality, preferred language, occupation and monthly income and financial information.

    It is mandatory for you to provide us with your name, identity card number, contact details, date of birth and gender and if you do not provide us with any of this information, we will not process your application or have complete information about you and may affect our membership service to you. We also process other personal data such as your purchasing habits.

  • This Privacy Policy governs the manner in which redON Digital Sdn Bhd collects, uses, maintains and discloses information collected from users (each, a "User") of the www.redmall.com.my website ("Site"). This privacy policy applies to the Site and all products and services offered by redON Digital Sdn Bhd.


    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

    We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


    Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


    redON Digital Sdn Bhd collects and uses Users personal information for the following purposes:

    • To improve customer service
      • Your information helps us to more effectively respond to your customer service requests and support needs.
    • To personalize user experience
      • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
    • To improve our Site
      • We continually strive to improve our website offerings based on the information and feedback we receive from you.
    • To process transactions
      • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
    • To administer a content, promotion, survey or other Site feature
      • To send Users information they agreed to receive about topics we think will be of interest to them.
    • To send periodic emails
      • The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

    Third party websites

    Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

    Google Adsense

    Some of the ads may be served by Google. Google\'s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html


    redON Digital Sdn Bhd has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


    By using this Site, you signify your acceptance of this policy and terms of service.If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

    redON Digital Sdn Bhd


    Unit A02-40, Block A, IOI Boulevard , Jalan Kenari 5, Bandar Puchong Jaya 47170 Puchong Selangor


  • When redeeming a promotional code advertised on www.redmall.com.my ("redMALL") or any communication channel from redMALL. This Promotional Code Policy applies to the Site and all products and services offered by redON Digital Sdn Bhd.

    Promotional Code Terms & Conditions

    These terms and conditions apply to those promotions where you must redeem a promotional code as part of the offer.

    • The promotional code is valid for a limited time only. redMALL reserves the right to modify or cancel it at any time.
    • Each promotional code can be used only once, unless otherwise specified.
    • Each promotional code applies only to qualifying items. Details are specified in the promotion.
    • The promotional code does not apply to pre-orders, unless otherwise specified.
    • The promotional code does not apply to gift voucher purchases.
    • The promotional code does not apply to purchases or renewals of any service subscriptions.
    • The promotional code does not apply to low margin products.
    • The promotion is subject to all restrictions set forth in the offer.
    • If the promotion has a minimum purchase requirement shipping and handling charges do not apply toward the minimum purchase amount.
    • The promotional code is not transferable, may not be resold or redeemed for cash.
    • If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.
    • Only one promotional code can be used each time and therefore cannot be combined with other offers using promotional code.
    • Limit one promotional code per customer.
    • redMALL reserves the right to void the transactions where prohibited.

    If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

    redMALL reserves the right to update these terms and conditions without prior notice.